SharpTXT
F&B & Restaurants

Keep every reservation and customer message on track.

Service moves fast, but bookings, orders, and feedback still get handled one message at a time. SharpTXT sends confirmations, day-of reminders, and order updates automatically - so the dinner rush runs on systems, not on whoever is free to type.

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  • Free plan, no credit card
  • Set up with a QR scan
  • See when every message is read
KK
Kedai Kopi Kita
Business account
Today
Message
9:41

Sent automatically: 1 day before reservation

The problem

Sound familiar?

None of it is hard. It just never stops - and each one is a message someone has to remember.

  • Customers forget reservations

    No-show tables could have been rebooked - if anyone had time to remind guests.

  • Staff confirm bookings by hand

    Every reservation means a call, a DM, or a manual WhatsApp reply during prep hours.

  • Order-status questions pile up

    “Where’s my order?” interrupts the counter and the kitchen at the worst moment.

  • Feedback collection is patchy

    Some guests get asked, most never do - so problems surface in reviews first.

  • Promotions wait for free time

    Slow Tuesdays stay slow because reaching last month’s guests never gets done.

What you can automate

Built for F&B & Restaurants

Set each one up once. From then on it goes out on time, to every customer, the same way.

Reservation confirmations

Instant acknowledgement the moment a table is booked.

Reservation reminders

A morning-of nudge that cuts down no-shows.

Order & pickup updates

Prep, ready-for-pickup, and delivery statuses for orders, cakes, and catering - no phone call.

Feedback requests

A short post-visit message while the meal is still fresh.

Off-peak promotions

Quiet-weekday offers to repeat and lapsed guests, segmented and sent on schedule.

How it runs

Your workflows, on autopilot

Choose what starts it. SharpTXT sends every step after that, and each reply moves the customer along.

Reservations

  1. Starts when
    Reservation made
  2. Confirmation
  3. Day-of reminder
  4. Visit
  5. Result
    Feedback request

Orders

  1. Starts when
    Order placed
  2. Confirmation
  3. Prep update
  4. Ready / on the way
  5. Result
    Review request

Off-peak promos

  1. Starts when
    Quiet weekday flagged
  2. Offer to repeat guests
  3. Result
    Table booked

The conversation, not just the message

Replies branch. SharpTXT builds each one as a flow you can see: a step is a message, and every answer is a line to whatever comes next - including the point where a person takes over. This is the same editor you get after signing in.

Someone messages "BOOK"

One rule covers the whole reservation: it takes the party size, confirms the table, and keeps the two answers it cannot handle on their way to a person.

StartMessage

Hi! Table for how many? Reply 1 for 1-2, 2 for 3-5, or 3 for a bigger group.

1.if1
2.if2
3.if3
Message

Great. Tonight or another day? Reply TONIGHT or a date like 24/12.

1.iftonight
2.ifanything
Hands offMessage

For 6 or more we set the table aside ourselves - one of the team will take it from here.

Whoever is free in the inbox

Message

Booked. We will send a reminder on the day. Reply CHANGE if anything moves.

1.ifchange
  1. Step 1: Hi! Table for how many? Reply 1 for 1-2, 2 for 3-5, or 3 for a bigger group. If they reply 1, go to step 2. If they reply 2, go to step 2. If they reply 3, go to step 3.
  2. Step 2: Great. Tonight or another day? Reply TONIGHT or a date like 24/12. If they reply tonight, go to step 4. If they reply anything, go to step 4.
  3. Step 3: For 6 or more we set the table aside ourselves - one of the team will take it from here. Hands the conversation to Whoever is free in the inbox.
  4. Step 4: Booked. We will send a reminder on the day. Reply CHANGE if anything moves. If they reply change, go to step 1.
An answer leaves from its own dotA dashed line sends the contact backHands offA person takes over hereScroll sideways to follow the flow

What changes

Less time messaging. More of it working for you.

Fewer empty tables

Reminded guests show up - and early cancellations free seats in time to rebook them.

Front-of-house stays front-of-house

Nobody confirms bookings or fields “where’s my order” mid-rush.

Regulars come back on purpose

Feedback requests and win-back offers reach every guest, not just the loud ones.

Keep every reservation on track.

Set up confirmations, reminders, and order updates once - then focus on the dinner rush instead of the inbox.

Start free today

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  • Link your WhatsApp number with a QR scan
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See it with our team

  • A walkthrough built around your workflows
  • Ask about the official Meta WhatsApp Business Platform
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