SharpTXT
Clinics & Healthcare

Reduce missed appointments with automated WhatsApp reminders.

Empty slots are lost care and lost revenue. SharpTXT confirms bookings, reminds patients before their visit, and follows up after - so the front desk stops dialing down the day’s list by hand.

Start freeBook a demo
  • Free plan, no credit card
  • Set up with a QR scan
  • See when every message is read
KS
Klinik Sejahtera
Business account
Today
Message
9:41

Sent automatically: 24 hours before appointment

The problem

Sound familiar?

None of it is hard. It just never stops - and each one is a message someone has to remember.

  • Patients forget appointments

    Life gets busy - without a reminder, the 3 PM slot simply doesn’t fill.

  • Staff call every patient manually

    Reminder calls eat into reception hours and still hit voicemail half the time.

  • Follow-ups depend on memory

    Post-treatment check-ins happen for some patients and never for others.

  • Payment conversations feel awkward

    Chasing balances over the phone strains the patient relationship.

  • Rescheduling creates phone tag

    One cancellation turns into five calls before a new slot is locked in.

What you can automate

Built for Clinics & Healthcare

Set each one up once. From then on it goes out on time, to every customer, the same way.

Appointment confirmations

Patients know instantly their slot is locked in.

Appointment reminders

Timely nudges the day before - and the morning of.

Rescheduling notifications

Cancellations trigger self-serve rebooking options.

Follow-up messages

Post-visit check-ins that support recovery and retention.

Payment reminders

Balances collected politely, on a schedule, without calls.

How it runs

Your workflows, on autopilot

Choose what starts it. SharpTXT sends every step after that, and each reply moves the customer along.

Appointments

  1. Starts when
    Appointment booked
  2. Confirmation
  3. Reminder (24h)
  4. Appointment
  5. Result
    Follow-up

Payments

  1. Starts when
    Balance outstanding
  2. Friendly reminder
  3. Payment link
  4. Result
    Receipt

Reschedules

  1. Starts when
    Cancellation received
  2. Reschedule invite
  3. Result
    New slot confirmed

The conversation, not just the message

Replies branch. SharpTXT builds each one as a flow you can see: a step is a message, and every answer is a line to whatever comes next - including the point where a person takes over. This is the same editor you get after signing in.

A patient replies to a reminder

The reminder asks one question. Confirming closes the conversation on its own; rescheduling is the only answer that needs a person, so it is the only one that reaches the front desk.

StartMessage

Reminder: Dr Lim, tomorrow 3:00pm. Reply 1 to confirm, 2 to reschedule, 3 to cancel.

1.if1
2.if2
3.if3
Message

Thank you, you are confirmed. See you tomorrow at 3:00pm.

Ends here

Hands offMessage

No problem - the clinic will message you shortly with the next open slots.

The front desk

Message

Your appointment is cancelled. Message BOOK any time to find a new slot.

1.ifbook
  1. Step 1: Reminder: Dr Lim, tomorrow 3:00pm. Reply 1 to confirm, 2 to reschedule, 3 to cancel. If they reply 1, go to step 2. If they reply 2, go to step 3. If they reply 3, go to step 4.
  2. Step 2: Thank you, you are confirmed. See you tomorrow at 3:00pm. The conversation ends here.
  3. Step 3: No problem - the clinic will message you shortly with the next open slots. Hands the conversation to The front desk.
  4. Step 4: Your appointment is cancelled. Message BOOK any time to find a new slot. If they reply book, go to step 1.
An answer leaves from its own dotA dashed line sends the contact backHands offA person takes over hereScroll sideways to follow the flow

What changes

Less time messaging. More of it working for you.

Fewer forgotten appointments

Reminded patients arrive - and open slots get released earlier for others to book.

A front desk that isn’t dialing all day

Reminders, confirmations, and balance notes go out without a single call.

Care that continues after the visit

Every patient gets the same consistent follow-up, not just whoever staff remember.

Spend less time chasing appointment confirmations.

Put confirmations, reminders, and follow-ups on autopilot - and give the front desk its hours back.

Start free today

  • Free plan - free forever, no credit card
  • Link your WhatsApp number with a QR scan
Start free

See it with our team

  • A walkthrough built around your workflows
  • Ask about the official Meta WhatsApp Business Platform
Book a demo
Want to offer WhatsApp automation to your own clients?Ask about white-label licensing

Comparing plans? See pricing